Cookie Policy

Understanding Cookies

Cookies are small text files that get stored on your device when you visit websites. They help sites remember things about you — like your preferences or whether you're logged in.

There are different types. Some disappear when you close your browser (session cookies), while others stick around for a set period (persistent cookies). First-party cookies come from us directly. Third-party cookies come from other services we use, like analytics providers.

Why We Use Them

Without cookies, you'd need to log in every time you navigated to a new page. Your preferences wouldn't save. We couldn't tell which parts of our site are actually helpful and which need work.

They're practical tools that make websites function properly. That said, you have control over how they're used.

Types of Cookies We Use

What We Track and Why

• Session data that keeps you logged in as you move between pages
• Your preferences for how information is displayed on our dashboard
• Page views and time spent on different sections to identify what's useful
• Form interactions to understand where people get stuck or confused
• Device and browser information to ensure compatibility across platforms
• General location data (city level) to provide relevant regional information

We don't collect anything that would identify you personally through cookies alone. Names, addresses, financial details — that information requires you to actively provide it through our secure forms.

Third-Party Services

Some cookies come from external services we use. Our analytics platform, for instance, helps us understand site performance. We've chosen providers that align with Australian privacy standards and handle data responsibly.

These third parties have their own privacy policies. We've reviewed them, but you might want to check them yourself if you're concerned about how your data moves through the internet.

Data Retention

Different cookies last for different periods. Session cookies disappear when you close your browser. Preference cookies might last a year so you don't have to reset your choices constantly.

Analytics cookies typically expire after two years. Marketing cookies vary — some last days, others months. We regularly review these timeframes to make sure we're not holding onto data longer than necessary.

Your Rights

Under Australian privacy law, you have the right to know what data we collect and how we use it. You can request to see your data, ask us to delete it, or opt out of non-essential tracking.

Want to exercise these rights? Contact our support team. We'll respond within a reasonable timeframe and walk you through the process.

Updates to This Policy

We update this policy when our practices change or when regulations evolve. The date at the top shows when we last revised it.

If we make significant changes, we'll let you know through the site or via email if you're a registered user. We won't dramatically alter our approach without giving you a heads up.

Check back periodically if you want to stay informed about how we handle cookies and tracking technologies.